Cancellation Policy

At LECHERY, we understand that circumstances may arise where you need to cancel your order. We strive to provide a seamless and convenient shopping experience for our customers, which includes a clear and fair cancellation policy.

1. Order Cancellation

If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that cancellations are subject to certain conditions.

2. Cancellation Eligibility

In order to be eligible for a cancellation, your order must meet the following criteria:

  • The order has not been shipped or fulfilled.
  • The cancellation request is made within 24 hours of placing the order.

3. Cancellation Process

To cancel your order, please reach out to our customer support team via email or phone. Provide them with your order details, including the order number and the reason for cancellation. Our team will guide you through the cancellation process and assist you accordingly.

4. Refunds

If your cancellation request is approved and your order meets the eligibility criteria, we will initiate a refund for the full amount paid. The refund will be processed using the original payment method used during the purchase.

5. Exceptions

Please note that certain products may not be eligible for cancellation due to their nature or customization. These products will be clearly indicated on our website, and their cancellation eligibility will be mentioned in the product description.

6. Changes to the Cancellation Policy

LECHERY reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about any updates.

For any further questions or concerns regarding our cancellation policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every aspect of your shopping experience at LECHERY.